Limba: Engleza
Data publicării: 2019
Editura: Hodder & Stoughton General Division
Tip copertă: Paperback
Nr Pag: 144
ISBN: 9781529309386
Dimensiuni: l: 12.8cm | H: 19.7cm | 2.2cm | 108g
What do your colleagues, spouse and kids have in common with a five-ton killer whale?
This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).
A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.