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Raving Fans
81,00 lei

Categorii: Diverse

Limba: Engleza

Data publicării: 1996

Editura: Jossey-Bass Inc.

Tip copertă: Hardcover

Nr Pag: 138

ISBN: 9780688123161

Dimensiuni: l: 14cm | H: 21cm

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Raving Fans
81,00 lei

Descriere

The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results.

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