The Listening Book

The Listening Book brings the reader inside the minds and hearts of people during ordinary-seeming interactions with others to reveal a striking contrast between the remarkable enrichments that skillful listening engenders and the hurtful, alienating effects of poor listening.

Numerous specific, clear examples of superb listening show the reader how to do it and how such listening can have unique, deep effects inside those who receive it, even to the extent of inducing memory reconsolidation, the brain's innate process of lasting change.

With its strong focus on showing what happens, externally and internally, when high-quality listening is given, The Listening Book draws readers into actually experiencing the patterns being illustrated by other people's true stories, for vivid, unforgettable learning.